A registered nurse is just a phone call away
Call our 24/7 Nurse Line at 1-855-493-7019 (TTY: 711) to speak with a nurse, 24 hours a day, 7 days a week. If it’s an emergency, dial 911.
Health care that travels with you
Illness or injury can happen anywhere. Here’s how your Allina Health | Aetna Medicare Advantage plan can help you get the care you need when you’re away from home.
Is travel an essential part of your life? If so, we’re excited to share how you can use your Allina Health | Aetna Medicare Advantage plan along the way. With Allina Health | Aetna, you have access to the provider care, prescriptions and support you need wherever your adventures take you.*
To be certain of the coverage you have while on the road, be sure to check your Allina Health | Aetna plan documents or call us before traveling. You can potentially avoid unnecessary costs by knowing your benefits and available services while on your trip.
Here’s an example of how your Allina Health | Aetna plan can travel with you.
Monique** has an Allina Health | Aetna Medicare Advantage plan that includes the Travel Advantage feature. Travel Advantage allows Monique to remain in her plan for six months when out of her plan’s service area. It also offers a multistate provider network. She is planning to spend three months out of state to visit her grandchildren. Here are some steps she could take to enjoy her coverage away from home.
Before Monique leaves her home, she could:
- Confirm there is a primary care physician (PCP) at her destination who is in her plan’s network and is taking new patients. Put in your destination into the Allina Health | Aetna provider search and it will show you network providers in that area.
- Find a hospital near where she will be staying that is in her plan’s network.
- Locate a network pharmacy near where she will be staying.
- Pack a digital or paper copy of important medical records.
When Monique arrives at her destination, she could:
- Take her medical records with her when she sees her local PCP.
- Confirm with Allina Health | Aetna Member Services that specialist providers are in her plan’s network.
Tip: Share your travel itinerary and plan coverage information with a trusted family member or friend, in case you need them to contact us for you while you’re away from home.
*Emergency room and urgent care visits are always covered.
**Monique is not an actual member. This is for illustrative purposes only.
For language services, please call the number on your member ID card and request an operator. For other language services: Español | 中⽂ | Tiếng Việt | 한국어 | Tagalog | Pусский | ةيبرعلا| | Kreyòl | Français | Polski | Português | Italiano | Deutsch | ⽇本語 | فارسی | Other languages…
See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. Participating physicians, hospitals and other health care providers are independent contractors and are neither agents nor employees of Allina Health|Aetna Medicare. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change.
©2023 Allina Health and Aetna Insurance Company
Y0130_NR_33860_2023_C
2170180-06-01
