Think of your secure member website like your own pantry, with information about your Allina Health | Aetna Medicare plan available at your fingertips. And when you’re on the website, you have online access to tools and resources to help you manage your plan. This gives you flexibility to access the information you want, when you want to read, view or download it, day or night.

When you connect to your secure member website on AllinaHealthAetnaMedicare.com, there are several features available to you. For example, you have the option to register (if you haven’t already) or log in to your secure user account. You'll also find features like helpful learning resources and plan coverage information here.

More about your user account

This is your one-stop location to get details about your Allina Health | Aetna Medicare Advantage plan. You can look at your plan overview, or simply learn more about what your plan has to offer. For example, if you want to change your current doctor, you can search for providers in your network. You can also view health assessments, health records and personalized wellness programs.

How to register as a new user

If you’re new to the website, you have the option to create an account that is secure and keeps your information private. To create a new user registration, you will need to provide some basic information, including:

• Your name
• Your location
• Your Allina Health | Aetna member ID number. It's located on your member ID card.

When creating a username and password, keep these guidelines in mind:

• Username need to be between 5 and 64 characters.
• Your password needs to be between 6 and 20 characters.
• Your password must include at least 1 number and 1 letter.
• Your password cannot repeat a character more than twice in a row.
• Your username and password stays the same, even if you change the type of plan you have with us.

A registered nurse is just a phone call away

Call our 24/7 Nurse Line at 1-855-493-7019 (TTY: 711) to speak with a nurse, 24 hours a day, 7 days a week. If it’s an emergency, dial 911.

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Get started on your path to better health

After you’ve registered and logged in, what’s next? The first thing you’ll see is your personalized home page with links to:

• Find care
• Manage claims
• Coverage & benefits costs
• Stay healthy
• Pharmacy (if applicable to your plan)

There’s even more for you to discover

With just a few clicks you can:

• Watch your personalized Medicare video to learn more about your plan
• Search for in-network walk-in clinics, urgent care centers or emergency rooms near you
• Review your claims or find a reimbursement form if needed
• View important plan documents like your Summary of Benefits or Evidence of Coverage
• Find discounts on health and wellness products and services
• Manage your prescriptions or request home delivery (if applicable to your plan)

To get an overview of the information available on your member website, find the “Get Started” button. This section will walk you through your plan, so you can connect with programs and resources that support your health.

One more tip: When you click on the down arrow by your name in the top right corner, there are shortcuts to ID cards, forms, your user profile and preferences to customize your experience.

Your secure member website is available 24/7 to help you learn more about your coverage and benefits and answer your questions. Go to AllinaHealthAetnaMedicare.com to register or log in today.

For language services, please call the number on your member ID card and request an operator. For other language services: Español | 中⽂ | Tiếng Việt | 한국어 | Tagalog | Pусский | ةيبرعلا| | Kreyòl | Français | Polski | Português | Italiano | Deutsch | ⽇本語 | فارسی | Other languages…

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area. [Participating physicians, hospitals and other health care providers are independent contractors and are neither agents nor employees of Allina Health|Aetna Medicare. The availability of any particular provider cannot be guaranteed, and provider network composition is subject to change.

©2023 Allina Health and Aetna Insurance Company
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